Thank you for choosing Unisoft Surgical Industries(“we” and “us”). Please

review the following shipping terms time to time for any amendment to

understand how we process and deliver your orders. By placing an order

through this website, you are agreeing upon the arrangement mutually.

1. General

Once your order is shipped, you will receive an email with a tracking

number. You can track your shipment via our website or directly on the

courier’s platform. Subject to availability of stock, if we are unable to

fulfil the items at the time of purchase, we will contact you about

whether you would prefer to await restocking or if you would prefer a

refund on prepaid orders.

2. Delivery Timeline

Standard delivery takes approximately 5–7 business days. Delivery time

may vary depending on your location and courier performance. Our

working hours are Monday to Saturday 10:30 am to 6:00pm holidays on

national holidays.

3. Shipping Charges

Shipping fees are calculated based on the weight, dimensions, order

value, delivery destination. Detailed shipping costs will be shown during

the checkout process.

4. Shipping Address

Please ensure your shipping address is correct before placing an order.

Shipping addresses cannot be modified once the order is placed.

5. Delivery Coverage

Currently, we offer domestic shipping within India only.

6. Lost or Delayed Shipments

If your package is lost or delayed, please contact our customer support

for assistance. Courier partners usually attempt delivery multiple times

and may leave a delivery notice if unsuccessful.

7. Free Shipping Offers

From time to time, we may offer free shipping promotions based on:

Minimum order value

Specific product categories

Eligibility details will be visible during checkout or announced on our

website.

8. Third-Party Logistics Disclaimer

Please note that actual delivery times depend on the performance of

third-party courier services. Unisoft Surgical Industries is not liable for

delays caused by courier companies or unforeseen circumstances.

9. Unboxing Recommendation

For quality and dispute resolution purposes, we strongly recommend

recording an unboxing video at the time of package opening. This may

be required as evidence for any return or exchange requests.

10. Contact Information

For any queries, concerns, or feedback, please reach out to us at:

Email: info.unisoftsurgicals@gmail.com

Address: Unisoft Surgical Industries

108/77, 2 ND Floor, Nyniappa naicken street, Chennai – 600003